This is an English translation of the French general terms and conditions of sale (Conditions générales de vente). In case of discrepancy, the French version prevails.
GENERAL TERMS AND CONDITIONS OF SALE
CHAUFFEUR SERVICE
Legal operator: DSD VTC PRESTIGE
Legal form: SAS, société par actions simplifiée (simplified joint-stock company)
SIREN: 901 648 741 — SIRET (head office): 901 648 741 00022
EU VAT number: FR64 901 648 741
APE code: 49.32Z (official French classification label: « Transports de voyageurs par taxis »)
Last updated: June 2026
ARTICLE 1 – COMPANY IDENTIFICATION
The Chauffeur Service website is operated by DSD VTC PRESTIGE, a Société par Actions Simplifiée (SAS), registered in the French National Business Register (Registre national des entreprises) under SIREN number 901 648 741, SIRET 901 648 741 00022.
Registered office:
CHAUFFEUR SERVICE 9 RUE DES COLONNES 75002 PARIS FRANCE
Email address: contact@chauffeurs-service.com
Website: https://chauffeurs-service.com
Hereinafter referred to as “Chauffeur Service”.
ARTICLE 2 – PURPOSE
These General Terms and Conditions of Sale set out the terms for booking, performing and paying for the passenger transport services provided by Chauffeur Service.
Any booking implies unreserved acceptance of these Terms and Conditions.
ARTICLE 3 – SERVICES OFFERED
Chauffeur Service provides in particular:
Airport transfers;
Train station transfers;
Private chauffeur at your disposal;
Business travel;
Private travel;
Weddings;
Events;
Long-distance journeys;
Provision of vehicles with a chauffeur;
Transport by premium sedan and van.
Services are provided exclusively on prior booking.
ARTICLE 4 – BOOKING
Bookings can be made:
Via the website chauffeurs-service.com;
By telephone;
Via partner applications;
Via the online booking calculator.
The customer undertakes to provide accurate information.
Any error concerning:
pick-up address;
drop-off address;
telephone number;
date or time;
flight number;
train number;
remains the responsibility of the customer.
Chauffeur Service reserves the right to refuse any booking in the event of:
incomplete information;
unavailability;
inappropriate behaviour during previous services;
suspected fraud.
ARTICLE 5 – PRICES
Prices are stated in euros including VAT.
Tolls and parking fees are included in the price.
The price shown when booking only covers the services stated in the quotation or booking confirmation.
Additional charges may apply in the event of:
a change of route;
an additional stop;
extended waiting;
a specific request made after confirmation.
The customer will be informed of any surcharge before it is invoiced.
ARTICLE 6 – PAYMENT
Payment can be made:
by bank card;
in cash within legal limits;
by secure online payment;
by bank transfer with prior agreement.
All services must be paid in full.
In the event of non-payment, Chauffeur Service may suspend any future booking.
ARTICLE 7 – AIRPORT PICK-UP
For any booking to or from an airport, the customer must provide their flight number.
Chauffeur Service monitors flight information in order to adjust the pick-up in the event of a reasonable delay.
Chauffeur Service cannot be held liable for an incorrect flight number or incorrect information provided by the customer.
ARTICLE 8 – TRAIN STATION PICK-UP
For any pick-up at a train station, the customer is asked to provide their train number.
Chauffeur Service may adjust the pick-up in the event of a reasonable delay when this information has been provided.
ARTICLE 9 – WAITING TIME
Free waiting time:
15 minutes for standard pick-ups;
30 minutes at train stations;
60 minutes after actual landing at airports.
Beyond this, waiting charges may apply in accordance with the current rates.
If the customer is absent once the free waiting time has expired, the service will be considered as performed and will remain payable in full.
ARTICLE 10 – CANCELLATION
Any cancellation made more than 3 hours before pick-up is free of charge.
Any cancellation made less than 3 hours before pick-up may be charged at 100% of the booking amount.
If the customer does not show up at the agreed place, the full price of the service will remain payable.
ARTICLE 11 – CHANGES TO THE JOURNEY
Any change requested after the booking has been confirmed may lead to a change in price.
Any surcharge will be communicated before it is applied.
ARTICLE 12 – CUSTOMER OBLIGATIONS
The customer undertakes to:
respect the chauffeur;
respect the vehicle;
comply with the legislation in force;
wear a seat belt;
not smoke in the vehicle;
not carry dangerous or illegal products.
The customer remains responsible for the behaviour of the people travelling with them.
ARTICLE 13 – REFUSAL OF SERVICE
The chauffeur may refuse or immediately end the service in the event of:
obvious drunkenness;
aggressive behaviour;
threats against the chauffeur;
drug use;
endangering the safety of the journey.
The service will remain payable in full.
ARTICLE 14 – LUGGAGE
Luggage remains the responsibility of the customer.
The chauffeur may refuse:
excessively bulky luggage;
dangerous objects;
prohibited goods.
ARTICLE 15 – ANIMALS
Animals are accepted only with prior agreement.
Guide dogs accompanying people with disabilities are accepted in accordance with the regulations.
ARTICLE 16 – LOST PROPERTY
Chauffeur Service cannot be held liable for items left in the vehicles.
When items are found, their collection or return shipment is at the customer's expense.
ARTICLE 17 – DAMAGE AND CLEANING FEES
Any damage caused to the vehicle will be charged to the customer.
Exceptional cleaning fees resulting in particular from:
vomiting;
spilled drinks;
food;
heavy soiling;
interior damage;
may be charged up to €300 including VAT.
ARTICLE 18 – INSURANCE
Chauffeur Service declares that it holds all the compulsory insurance required to carry out its activity as a private passenger transport operator (transport public particulier de personnes).
Passengers are covered for the entire duration of the service in accordance with French regulations.
ARTICLE 19 – FORCE MAJEURE
Chauffeur Service cannot be held liable for delays or failure to perform resulting in particular from:
exceptional weather conditions;
accidents;
strikes;
demonstrations;
road blockages;
administrative closures;
IT or network failures;
events beyond its control.
ARTICLE 20 – UPGRADES
Chauffeur Service reserves the option of upgrading a customer free of charge to a higher category at no extra cost.
Such an upgrade does not give rise to any financial compensation.
ARTICLE 21 – PERSONAL DATA
The data collected is used only for:
managing bookings;
invoicing;
monitoring services;
customer support.
In accordance with the GDPR, the customer has a right of access, rectification, erasure and objection regarding their personal data.
Any request may be sent to:
contact@chauffeurs-service.com
Telephone: +33 6 24 52 50 24
ARTICLE 22 – COMPLAINTS
Any complaint must be sent within thirty (30) days of the service to:
CHAUFFEUR SERVICE 9 RUE DES COLONNES 75002 PARIS
Email: contact@chauffeurs-service.com
ARTICLE 23 – CONSUMER MEDIATION
In accordance with Articles L.611-1 et seq. of the French Consumer Code, the customer may use a consumer mediator free of charge in the event of an unresolved dispute.
Before any mention on the website, Chauffeur Service must be a member of the chosen mediation body.
ARTICLE 24 – GOVERNING LAW
These General Terms and Conditions of Sale are governed by French law.
ARTICLE 25 – COMPETENT JURISDICTION
Any dispute relating to the interpretation or performance of these Terms and Conditions will be submitted to the French courts with territorial jurisdiction.
ARTICLE 26 – ACCEPTANCE OF THE TERMS AND CONDITIONS
The customer acknowledges having read these General Terms and Conditions of Sale before making any booking and accepts them without reservation.
In case of discrepancy, the French version prevails.